LOLA : SOCIAL FEED
Let’s get your widget working.
Find the most common fixes below, or contact us with the details of your issue.
An account will not connect
Check that you are signing into the account you are authorized to manage. Instagram needs a professional or creator account; Facebook needs Page access. Complete every required permission, then return to Shopify. TikTok access can be limited while production authorization is pending.
The widget does not appear
Check that the app block is added to the correct template and that you saved the theme. At least one connected network must be enabled in Lola. Also check whether you are viewing the published theme or a theme preview.
A post or video is missing
Check the network’s connection status and last refresh time. Lola shows recent content available through the platform’s API; not every post type is necessarily returned. A private, deleted or restricted post may be unavailable.
The font or layout looks different
The app preview uses a replacement font. The storefront inherits your theme’s fonts. Check desktop and mobile settings separately and verify the result in the actual theme.
I need help with billing
Manage your app subscription in Shopify. For a billing question or refund request, contact us with your store domain and the relevant invoice date. Requests are reviewed individually; statutory rights remain unaffected.